While most banks still turn a cold shoulder to teller capture, Hampden Bank is a happy contrarian. Its project is already showing returns and is on a fast track to myriad benefits, not the least of which includes tellers always showing their good sides. "We want our tellers to be forward facing and not back facing when it comes to the consumers," says Sheryl Shinn, svp, information technology & operations for Hampden Bank. 'When we were using branch capture, tellers would have to go to the back office [for scanning]."
To keep tellers facing forward at their stations-all the better for cross selling and customer service- Hampden Bank last fall embarked on an image capture deployment that allows that allows a wide array of immediate document scanning activities at the teller window at the bank's nine locations.