ACA International’s Research Department has released a white paper analyzing 14,328 complaints received by the Consumer Financial Protection Bureau from July 2013 to mid-February 2014. ACA plans to analyze this data on a quarterly basis and will keep members informed of the findings.

The following key findings, which are consistent with ACA’s previous study in November 2013, are based on analysis of the data released by the CFPB including product, sub-product, issue, complaint submission date and response timeliness:

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