The 2011 complaint data in the Consumer Financial Protection Bureau's (CFPB) recent report to Congress paints an inaccurate portrait of consumer complaints against the third-party debt collection industry, according to ACA International, the largest association for debt collection agencies. 

"We take consumer complaints seriously and agree on the significant importance of protecting consumers against businesses that engage in deceptive, unfair or abusive practices," says ACA CEO Pat Morris. "However, the CFPB's report data from the Federal Trade Commission doesn't explain several relevant underlying factors contributing to the increase in the number complaints against the third-party debt collection industry."

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