As banks pump up the volume of information they keep on customers, the once simple matter of storing data is getting unwieldy.

Forrester Research of Cambridge, Mass., predicts that companies will increase their on-line storage capacities by a factor of 10 in the next five years, on average. As a result, storage and administration will account for 17% of computing system budgets by 2003, up from 4% currently, Forrester says.

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