Bank of America will close drive-up teller windows at a dozen branches in Nashville and reduce in-store hours at an additional group of branches, The Tennessean reported.
B of A is closing the drive-up windows because of low customer use, a company spokeswoman said. Increased customer use of online and mobile banking has led to the decreased demand for drive-up services. B of A has also introduced ATMs with around-the-clock live access to a teller.
In-branch hours will be reduced in at least 15 branches in the Nashville area. In some cases, the branches will close an hour earlier.
The changes in Nashville will take effect on July 6. B of A has taken similar steps in other cities, the paper said without identifying the other cities.