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Wells Fargo and other banks are testing the use of mobile devices to authenticate consumers in the drive-through lane. The pilot, designed to expedite service and improve security, serves as the latest example of a growing trend: preordering banking services via digital devices.
May 7 -
Regions Bank's newest appointment scheduling feature highlights how banks are using technology to tie online and offline channels and transforming branches into better sales and services hubs.
January 8 -
As they reimagine their branches, banks are also testing ways to modernize their drive-through stations to adjust to a digital era. Ideas include using video tellers and touchscreens.
September 4
Bank of America will close drive-up teller windows at a dozen branches in Nashville and reduce in-store hours at an additional group of branches,
B of A is closing the drive-up windows because of low customer use, a company spokeswoman said. Increased customer use of online and mobile banking has led to the decreased demand for drive-up services. B of A has also introduced ATMs with around-the-clock live access to a teller.
In-branch hours will be reduced in at least 15 branches in the Nashville area. In some cases, the branches will close an hour earlier.
The changes in Nashville will take effect on July 6. B of A has taken similar steps in other cities, the paper said without identifying the other cities.
