When Chase Manhattan Bank failed to promptly refund a faulty charge on his credit card, Scott Harrison decided to gripe-'90s style. The 23-year- old Chase customer last spring set up his own Web site with the telling name "chasebanksucks.com" to protest what he says is bad service and bullying by a giant corporation.

"This site is dedicated to all those who hate Chase Manhattan Bank, and also to inform others why they should not bank with Chase," Mr. Harrison's Web site says. Above the text appears an animated man in red shorts who walks across the Web page and urinates on the Chase name-over and over again.

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