Major economic and social factors today have dramatically impacted the type of work bankers do, as well as the type of employees banks need. From the employee's perspective, we are finding that a large percentage of the labor pool is increasingly loyal to employers that can offer flexibility in time and place of employment, as well as training and personal development. Organizations that put into practice common sense strategies and enable process and analytical technologies are poised to truly optimize the shift in worker and work patterns to remain competitive.

In the recent Harvard Business Review article "How Gen Y & Boomers Will Reshape Your Agenda," two college surveys revealed "remarkable similarities in workplace preferences between Baby Boomers and Generation Y - the oldest and youngest groups of the emerging workforce." Both are seeking flexible work arrangements and value social connections and loyalty to a company. In other words, they value their jobs and the work, not just the money.

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