Consumers flooded Twitter and downdetector.com with complaints that Bank of America's teller system was down Tuesday afternoon.
A bank spokeswoman contacted late in the afternoon said everything was operating normally. "Some of our tellers were having sporadic issues with their terminals, but they were able to serve customers manually," Jumana Bauwens said. "Also, there were no issues with ATMs or any other services."
She declined to answer questions about possible causes.
The problems seemed to peak around 2 p.m. Eastern, when downdetector.com – a website that tracks outages and other disruptions based on information from consumers and other sources – received 203 reports of B of A system outages. The complaints appeared to be tapering off late in the day.
The timing of the outage was unfortunate, as consumers expressed frustration at not being able to get cash before the long Thanksgiving weekend and at being thwarted from holiday shopping.
— Random Bot (@eaglefeather4) November 22, 2016
I'm here at Bank of America and they are telling me that teller operations are down nationwide.
— Jack Gately (@gatelywire) November 22, 2016
I wanted to do some online Christmas shopping today but Bank Of America's system is down nationwide?
— Dawn Choike (@DawnChoike) November 22, 2016