The banking industry's need for professional training has never been greater. Ditto for cutting costs. In the financial services arena, integration, restructuring and acquisitions are reshaping the playing field. Successfully competing against investment banks, brokerages, captive finance companies, insurers, and other banks means finding the most efficient and effective ways to meet customers' needs. Employees who can deal comfortably and knowledgeably with both internal and external customers, and who focus on the corporate-wide agenda, are the key. This requires on-going and revamped training for professional staff and back- office support.

Why is training more crucial now than ever before? Consider the dynamic changes taking place:

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