The banking industry's reputation took a major hit in the wake of the financial crisis. Now consumers are seeing banks in a better light, according to a new survey from the American Customer Satisfaction Index.
Customer satisfaction with retail banks climbed to 78 on a 100-point scale this year, up 1.3% from last year. The last time the banking industry posted a score that high was in 2007. The report is based on interviews with 5,296 randomly selected customers conducted between July and September.