Online Resources Corp. said Monday that a unit of BB&T Corp. would use its bill payment technology to collect loan payments.
BB&T plans to use Online Resources' biller-direct system this quarter to allow clients of its special assets division to phone in payments to BB&T agents.
The technology "seamlessly integrates with our existing client care infrastructure, enabling us to quickly and effectively capture loan payments over the phone," Donna L. Stalls, the vice president and process manager for BB&T special assets, said in a press release. "Online Resources removes the risk and complexity of these payments for us by managing payment network costs."
Online Resources said this biller-direct system, eCom Advantage Suite, also allows electronic bill presentment, payment and collection.