Recently, I met with the president of a successful financial services company. Our meeting followed up on a casual conversation he had with several board colleagues.

They were discussing a bestselling business book on "reengineering" and their own companies' involvement in same. One member of the group talked about using "benchmarking" to "transform" his company.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.