The American Bankers Association is distributing a training video on customer privacy protection that Chase Manhattan Corp. produced for its employees.
The 12-minute video, narrated by ABC News correspondent John Stossel, provides a checklist for safeguarding customers' identities from credit fraud and other schemes.
Bankers are reminded to keep customer information out of view on desks or computer screens and follow procedures for destroying documents. They are also warned about how pretext calls and other invasions of privacy are used to obtain customer information.
The video is free for ABA members and costs $35 for nonmembers.