A study by Fleet Financial Group and the Radcliffe Public Policy Institute at Harvard University concluded that paying attention to quality- of-life issues can boost productivity.

A four-month, 75-employee experiment was started last summer at two operating centers of the $84 billion-asset Boston bank. Workflows were reorganized, some employees were permitted to telecommute, and working hours were made flexible.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.