The tighter lending climate in the post-recession world has created new challenges for debt collectors. But those challenges can come with opportunities as the way business is done evolves.

Debra Stabile, managing director and chief risk officer for Citi Retail Services, said there is more information available to collectors about consumers in 2014 compared with, for example, 2007 before the recession. There are also new tools that can help collectors be more effective.

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