Collection Agency Laying Off More Than 100

A Missouri collection agency plans to lay off 108 workers, according to a Worker Adjustment and Retraining Notification (WARN) notice filed with the state.

Integrity Solution Services, located in St. Charles, Mo., did not file a date for the layoffs and company officials did not immediately respond for comment.

The WARN notice states that affected employees include: 89 call center agents, who made an average of $27,281; four managers, who made an average of $63,712; five supervisors, who made an average of $36,600; six team leaders, who made an average of $29,938; three quality representatives, who made an average of $32,827; and one human resources generalist, who made $43,492.

Integrity, formerly known as National Asset Recovery Services, in July 2013 announced it was closing its Cape Girardeau, Mo., call center and laying off 420 employees.

Integrity was founded in 1993, according to records kept by the Missouri Secretary of State’s office. It is led by CEO and President Timothy Bauer. It bills itself as a "multi-national" company with call centers throughout the U.S. Midwest, the Caribbean and Latin America.

In March, Integrity announced it has contracted with Strategic Partners Network LLC to offer business development and consulting services to expand the company’s footprint in the telecommunications and utility markets.

For reprint and licensing requests for this article, click here.
Consumer banking Debt collection
MORE FROM AMERICAN BANKER