In the past two years, the increased growth of the sale of nondeposit products by banks has raised awareness of customer rights in the marketplace. Therefore, the importance of regulatory compliance in the sales force has taken on a whole new focus.

As a way of testing compliance with regulatory standards, many banks, consumer groups, and even one regulator have taken to "mystery shopping," a technique by which individuals masquerading as consumers evaluate the way bank brokers do their jobs.

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