When the dust settles on any successful bank merger, many people naturally line up to take a bow. Certainly, the due diligence team deserves its share of praise, as do the deal negotiators, accountants, attorneys, and other advisers.

Less visible than the transaction professionals, but equally important, are what we could call the real unsung heroes in any deal done right. Here you will find employees, on both sides of a transaction, who must make it work for the customer after the deal has been struck by the senior executives. That is when the real work begins, after the papers are signed and the change of control occurs.

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