Complaints filed with the Consumer Financial Protection Bureau about collectors totaled 2,975 in January, more than double the 1,254 in December. In 2013, starting in July when the CFPB began tracking the data,  11,043 complaints were filed against collectors.

There were a total of 627 collections agencies cited in the complaints. WebRecon LLC, a Grand Rapids, Mich.-based data firm, provided the CFPB's data.

The status of the complaints included:
    
•  2,894 with timely responses (or 97.3 percent of the total)
•  2,027 (68.1 percent) - closed with explanation ?    
•  477 (16 percent) - closed with non-monetary relief?    
•  261 (8.8 percent) - in progress  ?   
•  93 (3.1 percent) - closed  ?    
•  70 (2.4 percent) - closed with monetary relief
•  47 (1.6 percent) - untimely response

Of the responses, consumers accepted 2,505 (84.2 percent) and disputed 470 (15.8 percent).

The top complaints cited included:

• 1,215 (40.8 percent) - continued attempts to collect debt not owed
• 561 (18.9 percent) - communication tactics
• 508 (17.1 percent) - disclosure verification of debt
• 265 (8.9 percent) - improper contact or sharing of info
• 233 (7.8 percent) - false statements or representation
• 193 (6.5 percent) - taking/threatening an illegal action

The top five secondary issues included:

•  777 (26.1 percent) - debt is not mine  
•  363 (12.2 percent) - frequent or repeated calls
•  358 (12 percent) - not given enough info to verify debt
•  297 (10 percent) - debt was paid
•  181 (6.1 percent) - attempted to collect wrong amount  

The types of debt behind the complaints included:
    
•  779 (26.2 percent) - other (phone, health club, etc.)
•  673 (22.6 percent) - credit card
•  634 (21.3 percent) - unknown  
•  285 (9.6 percent) - medical  
•  235 (7.9 percent) - payday loan  
•  124 (4.2 percent) - mortgage  

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