Consumers hold tight to the belief that servicers are only concerned about their ability to make payments, despite a growing industry focus on customer experience.

Santander Consumer USA Holdings in Dallas reported higher profits due to a spike in gains on loan sales.

A recent FCC ruling lumps legitimate businesses in with the telemarketing abusers and will hold banks to unrealistic standards.

A new Government Accountability Office report found that the Internal Revenue Service’s uncollected tax debts rose 23% since 2009 to $380 billion while the agency’s collection staff fell 23% during the same period after years of budget cuts.

ESSA Bancorp in Stroudsburg, Pa., has agreed to buy Eagle National Bancorp in Upper Darby, Pa., for $25.3 million.

Lenders have increasingly turned to niche businesses, such as equipment financing, to differentiate themselves from competitors. Some banks, like Bank of the Cascades in Oregon, are choosing complicated specialties like aircraft financing that may scare off potential rivals.

BOK Financial in Tulsa, Okla., reported higher second-quarter earnings as mortgage banking and loan growth offset an increase in expenses.

Commerce Bancshares Kansas City, Mo., has found its customers want to save the planet, but don't want to put in too much effort, so the issuer partnered with Sustain:Green for cards that offset carbon emissions.

EverBank Financial in Jacksonville, Fla., reported a 20% jump in second-quarter profit, driven by strong consumer and commercial loan volume.

A House Subcommittee on Communications and Technology hearing on the FCC's policy decisions prompted a discussion on the application of rules regarding robocalls.

One of the nation's largest non-profit colleges is facing an FTC investigation for allegedly deceptive marketing practices.

ATM operator Cardtronics and fuel retailer Sunoco have renewed their ATM services agreement, extending a 15-year relationship between the two companies.

UMB Financial in Kansas City, Mo., saw second-quarter profit decline as lower revenue from its Scout Investments subsidiary reduced fee income.

While rising rates may temporarily improve net interest margin and profits, they will not increase bank stock prices for at least three reasons.

TransUnion Corp. reported its second-quarter revenue increased 16% in the company's first quarterly financial report since its initial public offering.

Trustmark in Jackson, Miss., reported a dip in second-quarter earnings on shrinking profit margins and declining yields on earning assets.

West Virginia Attorney General Patrick Morrisey is looking into hiring a lawyer licensed in California to collect a $13.8 million judgment against loan company CashCall Mortgage.

MasterCard Inc., the second-largest payments network, said profit fell 1.1 percent as expenses rose and a strengthening U.S. dollar hurt earnings overseas. Shares declined in early trading.