Too many bank customers feel disgruntled after interactions with their financial institutions' digital tools, calling centers and branches. Banks can solve the problem by taking a page from brands that have successfully marketed themselves as being on the customer's side.

Simmons First National in Pine Bluff, Ark., has agreed to buy Ozark Trust and Investment Corp. in Springfield, Mo.

Patricia Goldstein, the commercial real estate finance pioneer, veteran workout banker and mentor of many of today's top female executives, died Thursday in Highland Beach, Fla. She was 69.

The troubled Atlanta mortgage servicer's independent auditor has again delayed its 2014 financial results and has raised questions about the firm's viability, CEO Ron Faris said after Ocwen reported a steep earnings drop.

WASHINGTON — Federal banking regulators are putting pressure on a dozen or more states to begin regulating appraisal management companies within their borders.

Marketplace lender Social Finance has expanded its education loans to parents of students in 49 states and the District of Columbia.

The $129 million-asset bank said in a press release Thursday that Robert O’Donnell will remain its chairman even though he is retiring as CEO.

Hudson City Bancorp in Paramus, N.J., reported a staggering plunge in earnings after an unexpected delay of its sale to M&T Bank.

Visa, the world's biggest payments network, posted a fiscal second-quarter profit that beat analysts' estimates as consumer-card spending rose.

Banks' customer-satisfaction ratings are at a 10-year high, according to a new study by J.D. Power. The research firm identified the top-rated banks in each region, and found that the postmillennial generation has a thing for the megabanks.

The regulator is monitoring pricing, along with loan covenants and repayment schedules, as bankers compete for loans. Several bankers have noted recently that paydowns rose in the first quarter as competitors dangled relaxed terms to steal clients.

Another Bank of America executive has joined Novantas, a maker of financial-analytics software for banks.

HarborOne Bank announced Wednesday that it will acquire Merrimack Mortgage Co. Terms of the transaction are undisclosed.

Ocwen Financial and Assurant have reached an agreement to settle charges that the embattled mortgage servicer profited from kickbacks on force-placed insurance policies with struggling homeowners.

A federal court has halted a sham operation that promised homeowners to help get their mortgages modified but instead allegedly stole their mortgage payments, thus ushering some deeper into foreclosure and bankruptcy.

The Consumer Financial Protection Bureau is preparing to take the next step in its quest to create new rules for the short-term credit market.

Lawsuits filed against debt collectors have been dismissed in two federal district courts with the decisions holding that filing proofs of claim in bankruptcy cases on time-barred debt is not actionable under the FDCPA.

Supporting Apple Pay cuts into banks' profits. But it's worth it to stay relevant in today's fast-moving mobile payments business.

A GOP-led measure would have forced the Defense Department to do more study before finalizing regulations on high-cost loans to service members. It was quashed when five Republicans voted with Democrats on the House Armed Services Committee.

Circle Internet Financial, a Bitcoin wallet provider, is looking to expand to China with the help of new investor IDG Capital Partners, which joined the $50 million Series C investment the company just secured.