Digital channels are not strategies in and of themselves, writes Kevin Tynan. In fact, three important customer groups are unlikely to be swayed by mass emails and pay-per-click advertising.

Several hundred thousand dollars in loans have gone uncollected by the small-business lending arm of the Boston Redevelopment Authority, with more than half of its loans seriously delinquent, according to an internal audit.

City officials in Tuscaloosa, Ala. are reviewing whether to hire an outside debt collection agency to pursue outstanding parking ticket fines and penalties from stop light violations.

MutualBank in Muncie, Ind., said it has closed the acquisition of Summit Mortgage, in Fort Wayne.

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Bank of the Ozarks' deal to buy Intervest Bancshares looks a bit odd on paper because the two are very different and operation in different of parts of the country. However, Intervest would give Ozarks a commercial lending niche it lacks.

Huntington Bancshares in Columbus, Ohio, plans to lay off nearly 200 employees, as part of an internal reorganization.

Green Dot will eliminate its MoneyPak reload cards, which have been targeted by scammers, and instead will let consumers reload prepaid accounts at the point of sale, its top executive said this week.

While distressed borrowers said they're more satisfied with the customer service they receive today than a year ago, servicers with large portfolios of distressed loans were still ranked lower than their peers in a recent J.D. Power survey.

Seven defendants were charged Friday with illegally processing credit card payments on behalf of a massive Internet scam that allegedly bilked millions of dollars from consumers by repeatedly charging them for "trial" memberships they never ordered.

Banks, especially small to midsize ones, have been rewarded with strong loan growth this year. But heavy competition and uncertain economic forecasts are forcing them to keep fine-tuning their growth strategies, asset mixes and risk tolerance.

There were 49,000 completed foreclosures nationally in June, down from 54,000 in June 2013, a decrease of 9.9%, according to CoreLogic's latest National Foreclosure Report.

Banks need to develop effective ways to engage millennials, a growing segment of the population, and the best way to do this is through mobile devices, according to Fair Isaac.

Amalgamated Bank in New York has given its president, Keith Mestrich, the additional title of chief executive.

Rich Weaver has retired as commissioner of the Missouri Division of Finance.

Liberty Bank in New Orleans reached agreement a year ago to acquire First Tuskegee Bank in Alabama. But the deal has remained in limbo ever since, and it shows that buyers and sellers can take little for granted in bank M&A.

Stellar, a new protocol for transmitting money, is launching under the guidance of several payments industry experts.

A study released Tuesday found that the share of Americans in collections has remained steady even as the U.S. pares down the size of its credit card debt.

Essex Bank in Richmond, Va., recently launched a wholesale mortgage funding group.

Bank of the Ozarks in Little Rock, Ark., has agreed to buy Intervest Bancshares in New York for $228.5 million in stock.