Recently, I was contacted by a friend who was unhappy about having been offered the position of Community Reinvestment Act officer at her bank.

I had just completed three years as the CRA officer for a multistate bank holding company headquartered in Cincinnati. The experience was the most enjoyable and rewarding of my professional career (which also includes 10 years in the finance division at the Procter & Gamble Co. and banking assignments in cash management and demand deposit services).

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