This report aims to explore banks’ current practices as they relate to cross-selling: whether banks assign explicit cross-selling targets to their sales staff; whether compensation in the bank is tied directly to cross-selling targets; the extent to which management and executive level staff are compensated based on cross-selling; and whether the banks have undertaken internal reviews of their own cross-selling practices in the wake of heightened government attention to the topic.
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At more than 80 million strong, Millennials are the largest generation ever. They’re also the most diverse, most educated, comprise the largest segment of the American workforce, hold the most purchasing power, and are poised to inherit more wealth than any other generation.