Most banks fail to deliver the detailed, easily navigable information that would keep customers coming to their Web sites, according to a study from Netsmart Research Inc., New York.

The quest for information is important to 91% of visitors to bank Web sites, said the study, "E-Commerce: Internet Users Mean Business." Netsmart surveyed 1,001 men and women who are on-line at least an hour a week, excluding time spent on e-mail.

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