When it comes to statements from financial services providers, there is one subject on which all consumers agree - they hate that small type.

Other than that, though, what they want from bank, insurance, and mutual funds statements varies widely with age and income, a survey report by Dalbar Inc. concludes. "You can't make blanket decisions about these items," said Louis S. Harvey, president of the Boston research and consulting firm. Common practice is to send the same types of statements to all customers, but that policy should be reconsidered, he said.

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