Respected nineteenth-century British writer William Hazlitt once wrote, "First impressions are often the truest." While he wasn't talking about financial relationships, bankers might consider how it applies to their own new customers.
In a technological world, customers expect immediate-and efficient-results. That's where onboarding comes in. Done well, onboarding can cut out redundancies on the front end, save time on the back, increase revenues and build customer affinity. But it's not something that is achieved by one person or group, says Singularity's Dermot McCauley, director of the firm's banking unit.