First Union One of 6 Vying for Innovation Award

Home banking and bill payment systems are gaining attention under the same roof as Archie Bunker's chair and the Spirit of St. Louis.

Processing Content

The last two are among the prize possessions of the Smithsonian Institution in Washington. But First Union Corp.'s home banking program and Checkfree Corp.'s electronic bill-presentment system are among six banking- related innovations that are finalists for annual awards given by the Smithsonian museums and ComputerWorld magazine. Winners are to be announced Monday.

The banking-related nominations are a nod to the way financial software is changing how many people live.

"Much of today's innovation is very much a function not of physical items that you see-cars driving on the street or paintings-but ideas coming together to create new products and services," said Edgar D. Brown, senior vice president in charge of First Union's remote banking product, Customer Direct Access.

In total, 321 companies and organizations were nominated for the awards. "The program's been really quite good at tracking some of the innovations in how banks are using information technology," said David Allison, information society chairman at the Smithsonian Institution's National Museum of American History.

Awards are given in 10 categories, including finance, insurance and real estate, and government and nonprofit organizations.

"The awards program gave us the opportunity to document ongoing changes in information technology in a way that we could use to enrich our collection and continually update our Information Age exhibit," said Mr. Allison.

First Union was nominated because of the wide range of choices it gives customers for reaching the bank.

It offers PC-based home banking through the Internet as well as through personal financial management software such as Quicken. Customers also can bank through automated phone centers. Last year, the Charlotte, N.C., banking company was nominated for its work with smart cards.

Other banking-related nominees are:

Standard Chartered Bank of London for document imaging and workflow technology.

The system's hub-and-spoke design centralizes trade finance operations while decentralizing service delivery.

Flagstar Bank of Bloomfield Hills, Mich., for a PC-based video conferencing system that puts customers face-to-face with service employees. The bank also has automated loan underwriting so that credit decisions can usually be delivered in fewer than 30 minutes.

Fannie Mae, the Federal National Mortgage Association, for MornetPlus, an automated underwriting system that cuts mortgage origination time. It is based on an open network that lets mortgage lenders connect with brokers, insurance companies, credit agencies, appraisers, and mortgage servicers.

First Chicago NBD Corp. and Mercantile Bancorp. of St. Louis, for their joint system that allows more than 800,000 businesses to pay taxes via PC or telephone.

For reprint and licensing requests for this article, click here.
MORE FROM AMERICAN BANKER