CHARLOTTE, N.C. - The International Organization for Standardization has awarded Bank of America an ISO 9001 certification to recognize the quality standards in its Asian trade and cash management operations center.
The certification is the most comprehensive of the Geneva-based federation, which seeks to promote standards to facilitate international exchange of goods.
Bank of America took several months to fulfill the certification requirements by strengthening every process in its center. The company expects its clients will find it easier to conduct their treasury and trading activities.
"Quality standards are especially important to clients who look to us for customized global solutions," said John Leung, manager of the Asia Operations Center.
Bank of America, which has $680 billion of assets, received its first ISO 9001 certification in 1993 for its cash management quality program in its European Shared Service Center. The company operates in 13 Asian countries and provides back-office processing in nine of them.