SAN FRANCISCO Banter, a provider of communication technologies, announced Tuesday that Royal Bank of Canada had chosen its e-mail and Web form response system, Banter Reply.
The system will support Royal Banks online division with a comprehensive, automated solution for consumer e-mail and Web form inquiries. It is powered by Banters core technology, which enables the application to understand the intent of a message; match it against categories in a knowledge base; and deliver a prompt, accurate, and personalized response.
Banter Replys capabilities include multiple language support, the ability to understand free-form, multi-intent, and ambiguous natural language e-mail and Web forms, as well as sophisticated reporting capabilities that help answer customer inquiries.
