SAN FRANCISCO — Banter, a provider of communication technologies, announced Tuesday that Royal Bank of Canada had chosen its e-mail and Web form response system, Banter Reply.

The system will support Royal Bank’s online division with a comprehensive, automated solution for consumer e-mail and Web form inquiries. It is powered by Banter’s core technology, which enables the application to understand the intent of a message; match it against categories in a knowledge base; and deliver a prompt, accurate, and personalized response.

Banter Reply’s capabilities include multiple language support, the ability to understand free-form, multi-intent, and ambiguous natural language e-mail and Web forms, as well as sophisticated reporting capabilities that help answer customer inquiries.

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