FINANCIAL EARNINGS Group recently helped a major Southeastern bank reengineer its loan operations. With eight decentralized loan centers, the bank was piling up paper and needed better communication among its branches, especially when providing loan documentation.

The information solution included storing microfilm images of loan documents along with retrieval equipment equipped with fax-back capabilities. In addition to reducing a forest's worth of paper, the bank enjoyed a 27% increase in overall efficiency in loan operations and reduced full-time staff by 20 employees.

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