John McNamara, chief marketing officer at LiveVox Inc. and a former chairman and speaker for key Collections & Credit Risk conferences, will be departing LiveVox to take a role with the Consumer Financial Protection Bureau (CFPB).
Dusty Whitesell, an operations expert with more than 25 years in the creditor servicing-Business Process Outsourcing (BPO) industry will re-join LiveVox to head its marketing efforts.
"Ive spent most of my adult life solving problems in the BPO spaces," McNamara said. "Being a part of LiveVox has been a powerful outlet for that. I am saddened to leave LiveVox but am excited and confident about Dustys ability to bring real-world perspective and best practices on how to adapt in todays changing business and regulatory environment."
LiveVox is a provider of cloud contact center solutions for enterprise operations.
LiveVox CEO, Louis Summe said, "Since his joining in 2008, John McNamara has been an undeniable influence and catalyst for the companys growth. LiveVox has always strived to go beyond basic application offerings to provide clients with comprehensive cloud-enabled solutions to solve business challenges. Having direct insight on what those obstacles are and how those solutions should be best shaped is a benefit that we have been able to gain with John. While McNamara will be deeply missed, we are excited for his next journey and happy to have an executive like Dusty who has been at the forefront of todays business operations environment."
According to LiveVox, Whitesell "brings with him a deep breadth of experience in understanding and communicating the unique challenges enterprise contact center operations face, such as compliance, cost, agency efficiency and technology deployment."
Whitesell previously held executive positions for numerous BPOs, including his most recent role as chief operating officer at Sentry Credit, a BPO focused on servicing the credit management vertical. He also is familiar with LiveVoxs technology, from a past tenure at LiveVox as VP of Sales and from his own user experience, as a LiveVox customer at Sentry Credit.
On his appointment, Whitesell said,"As a COO during these fluid times, I experienced first-hand the difficult new challenges contact centers face. More importantly, as an end-user of LiveVox, I have also been able to truly appreciate the opportunities that cloud can enable in solving these issues. With strategic offerings such as LiveVoxs TCPA-focused Four Clouds Suite, and a new partnership with Aspect Software, LiveVox is poised to rapidly expand further into the enterprise market and I hope to help drive that forward.
Collections & Credit Risk will have more soon on McNamara's role with the CFPB.