Microbank Software Inc. has introduced CA-TRACS, a PC-based system designed to increase the productivity of a bank's research and adjustments department.
TRACS (transaction research adjustment correspondent system), originally introduced in 1984, facilitates the resolution of exceptions related to electronic funds transfer and foreign exchange transactions.
The CA-TRACS system uses networked personal computers that allow R&A researchers to quickly access information needed to resolve a check processing exception.
The system creates an electronic folder for each exception, then automatically prioritizes it and routes the folder to the appropriate work basket in the R&A department.
The researcher uses the information in the folder to locate whatever information is needed to solve the problem. Researchers can use CA-TRACS to make sure that another researcher is not already working on the item or that the problem has not already been solved.
Once researchers find the cause of a checking exception, CA-TRACS makes the correction according to the bank's standards, keeps records of the actions taken, and even automates the production of any correspondence the researcher sends out.
Microbank Software is based in New York.