The mortgage business is, on the surface, a people business. Yet mortgages are also a commodity business, and the industry is increasingly driven by technology as lenders struggle with newly paper-thin profit margins.
To the public, home loans will continue to be a high-touch business. In fact, it may well seem more personal than ever as automation allows loan officers to spend more time in the field with their laptop computers, doing what they do best - originating loans - rather than being bound to the office by endless paperwork. And borrowers can look forward to faster answers and faster closings.