Most everything about Visa International and its workings was new to Malcolm Williamson when he took the top job there-but with one top- management truism he was reassuringly, if a bit painfully, familiar.

That was the difficulty of balancing management concerns with technical priorities, of getting businesspeople on the same page with operations and technology. These are issues that can drive the most competent chief executive officer to distraction, and Mr. Williamson finds them to be universal.

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