No. 10: FNBC Bank

August 28, 2016, 9:00 p.m. EDT 1 Min Read

Location: Ash Flat, Ark.
Assets: $376 million
Employees: 101
President and CEO: Marty Sellars
www.fnbc.us

Popular with employees: The "Give a Wow" program allows employees to recognize each other for going above and beyond. Points are awarded and can be used to purchase items from a designated website.

Bonus/incentive program: FNBC customers randomly act as mystery shoppers and evaluate the service they receive. A cash bonus is paid to employees who exceed the criteria.

Communication tool/practice: Senior leaders visit branches weekly and quiz employees about the bank's core values, among other things. Correct answers are rewarded with cash and "Give A Wow" points.

MORE FROM AMERICAN BANKER

Payments

Mastercard using open banking to spot fraud, EU warms to Apple Pay policy

Mastercard launches service to fight instant-payment fraud, EU may green-light Apple's NFC-access plan, and more.

By Kate Fitzgerald

39m ago
Consumer banking

20 banks and thrifts with the most assets

The top five banks and thrifts had combined assets of more than $13 trillion as of December 31, 2023.

By Editorial Staff

5h ago
Regulation and compliance

'Through the looking glass': Jamie Dimon sounds off on regulatory burden

The JPMorgan Chase CEO took aim Tuesday at the proposed Basel III endgame rules, hindrances to mergers and bureaucratic burdens. "I would love to have a more productive relationship with regulators, but I think it takes conversation," Dimon said.

By Catherine Leffert

8h ago
Litigation

If Supreme Court sides with CFPB, 'flurry' of litigation moves forward

Many legal experts think the Supreme Court will rule in favor of the Consumer Financial Protection Bureau in a case challenging its funding. Such a ruling would unleash a flurry of litigation that has been on hold pending the outcome of the constitutional challenge.

By Kate Berry

April 23
Politics

Democrats push back against Corporate Transparency Act ruling

Lawmakers including one of the original sponsors of the Corporate Transparency Act have filed an amicus brief in the appeal against an Alabama court ruling that the law is unconstitutional, which would throw into question Treasury's newly-established beneficial ownership structure.

By Claire Williams

April 23
Commercial lending

'Credit darling' Webster Financial reports uptick in defaulted loans

The Connecticut bank —a regional traditionally regarded as a cautious lender — said nonperforming loans and leases rose 53% year-over-year. The uptick was in mostly the commercial-and-industrial loan space, although there was one nonperforming commercial real estate loan, executives said.

By Allissa Kline

April 23