Technology initiatives often come with a big price tag. But sometimes banks find they can offer better services to customers -- and save money -- without huge investments in new systems.
Take Norwest Bank Colorado. The $3.9 billion-asset subsidiary of Minneapolis-based Norwest Corp. had been looking for a way to deliver value-added information more efficiently. It found that a fax request service -- using its existing technology -- could provide current international monetary information to corporate customers faster, cheaper, and more efficiently.