Consumer adoption of Web banking has been a major success story in Canada, leading some to wonder if that success can be duplicated south of the border, particularly among Canadian banks with retail operations in the U.S. There are many differences in the markets, but there's also a commitment among the likes of Toronto Dominion Bank, through its TD Bank subsidiary based in Cherry Hill, NJ, and Bank of Montreal, through its Chicago-based Harris Bank subsidiary, to share best practices across the border.
Last quarter the Canadian Bankers Association released a study that found that for the first time a majority of Canadians, 53 percent, bank online. What's more, 35 percent use the Internet as their primary banking channel-more than in-person transactions, 24 percent, and ATMs, 28 percent. The survey also found high satisfaction and trust in bank's technology initiatives: 79 percent of Canadians surveyed said technology has made banking more convenient, and 80 percent are confident that banks continually update technologies so online and electronic transactions are safe.