KEEPING UP WITH the swarm of regulations that encompass banking can be a mind-boggling experience. Perhaps nowhere is this problem more acute than in the mortgage lending process, where a typical consumer transaction can generate a pile of forms an inch or two high.

So when bankers at Planters Bank and Trust Co. of Virginia, in Staunton, Va., saw an opportunity to automate documentation and regulatory compliance procedures associated with their mortgage origination business, they seized it.

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