A leading German bank has taken its first steps toward more modern telephone banking by installing an automated system similar to those in some U.S. banks.

Postbank, a Bonn-based bank, installed a voice-recognition telephone-banking service supplied by Controlware, a German distributor for Phoenix-based technology vendor Syntellect Inc.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.