Collection agency Swanson Walker & Associates, based in Lockport, N.Y., was shut down Wednesday by New York Attorney General Eric T. Schneiderman's office after an investigation revealed the firm repeatedly violated the law by harassing customers, according to the AG's office.

Owner Sean Millard entered into an agreement with the Schneiderman's office that he would close the operation and pay a $10,000 fine. The Federal Trade Commission, the Better Business Bureau and the AG's office had received "dozens of complaints about the tactics the agency used when attempting to collect repayments" leading to the enforcement action.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.