Iceland's Largest Utility Looks to Consolidate Workforce Management, Increase Productivity and Decrease Costs With ClickSoftware's ServiceOptimization Suite BURLINGTON, Massachusetts, July 31 /PRNewswire-FirstCall/ -- Iceland'slargest utility provider has selected ClickSoftware's (NasdaqCM:CKSW)ServiceOptimization Suite to consolidate management of its workforce,increase field technicians' productivity, decrease costs, increase qualityof service and strengthen customer relationships. Orkuveita Reykjavikur(OR) is deploying ClickSchedule, ClickMobile, ClickLocate and ClickAnalyzeto ensure efficient and effective service delivery for more than half ofIceland's population in the Reykjavik region. Together, ClickSchedule,ClickMobile and ClickLocate establish the foundation for the real timeservice enterprise, providing continuous real-time optimization of theservice delivery process. This minimizes travel time, improves responseduring emergency situations, maximizes technicians' productivity and,ultimately, increases revenues. OR is an independent utility service owned by the City of Reykjavik,Akranes town and Borgarbygg municipality. It distributes electricity, hotwater from natural geothermal reservoirs and geysers for heating, coldwater for consumption and fire fighting, data communications, and sewagemanagement. The company had been using a manual system to manage schedulingfor its field technicians for all of its lines of business. But as thecompany grew, this system became increasingly inefficient as engineerswould have to return to their base after completing jobs to get their nextassignments. OR chose ClickSoftware because its products provide theintegrated management to optimize its workforce now and in the future andhad the proven track record to deliver this successfully into theirbusiness. "Efficiency and productivity are critical to our continued plans forgrowth and profitability," said Loftur Gissurarson, OR's Quality Managerand Future projects. "ClickSoftware products will help us centralizeworkforce management while ensuring better productivity and reduced costsso that we increase customer satisfaction and revenues." OR will use ClickSchedule to automatically schedule its fieldtechnicians' day, ensuring the company sends the right engineer with theright skills to the right job at the right time. ClickMobile will connectworkers in the field to headquarters giving them up-to-the-minutescheduling changes as well as a paperless means of receiving and reportingon work completed to improve efficiency. ClickLocate will enabledispatchers to see and make decisions based on real-time information aboutwhere engineers are in the field. To enable business activity monitoring, OR will use ClickAnalyzebusiness analysis and reporting software. ClickAnalyze will provide aholistic view of everything from on-time arrivals to repair times, whileallowing managers to track service level indicators like resource travel,workload, utilization, and "in jeopardy" management. OR will use thisinformation to address any issues and continue to increase customersatisfaction. "Deploying key elements of our ServiceOptimization Suite will enable ORto efficiently manage a broad range of services and deliver on its promisesto customers while increasing revenues," said Hannan Carmeli,ClickSoftware's Chief Operating Officer. "With our new integrated productsfor scheduling, mobility and GPS, we are elevating our clients to becomereal time service enterprises," he added. About OR Orkuveita Reykjavikur supplies energy from the abundant renewableresources of Iceland. Orkuveita Reykjavikur operates a geothermaldistrict-heating system for homes and businesses, an electricitydistribution network and a water distribution system for the capital areaof Iceland and the south and west parts of the country. A subsidiary of thecompany operates a fiberoptics network serving homes and businesses inReykjavik. Finally OR runs the sewage system in Reykjavik. OrkuveitaReykjavikur serves nearly every home and business in an area that includesover half the population of Iceland. For more information, visit the Website at
Reykjavik Energy Selects ClickSoftware to Streamline Workforce Management
August 08, 2007, 1:09 a.m. EDT 5 Min Read
