Typical of banks establishing call centers, Boone County National Bank did it about 18 months ago to improve service.

But recently Boone County telephone representatives began pitching home equity loans, lines of credit, and certificates of deposit.

Limited Time Offer

Save $400 off your subscription. Special offer ends April 30, 2017.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.