CHICAGO - First National Bank of Chicago's cash management department has received the Quality and Productivity Association's corporate leadership award for 1994.
The award recognizes "exemplary improvement in quality, productivity, and customer satisfaction due to significantly improved organizational effectiveness," according to a written statement from the Schaumburg, Ill.- based association.
The association cited several recent improvements in the bank's cash management unit, including a renewed focus on customer needs, the adoption of more than 300 weekly performance measurements, and formation and use of process improvement teams.
Previous award recipients include Ford Motor Co., Harley-Davidson, and L.L. Bean Manufacturing.
First Chicago is the main bank subsidiary of First Chicago Corp., which has more than $66 billion of assets.