Headlines:
Online Resources Lands Credit Unions Sollen Technologies Signs Texas Capital Md., Va. Banks Offer More via Fidelity Westpac to Use Package from Carreker
Online Resources Lands Credit Unions
Online Resources Corp. has signed two new credit union customers.
The Chantilly, Va., company said Monday that Lockheed Federal Credit Union of Burbank, Calif., had agreed to use its Internet banking software, which Online Resources picked up in June through the acquisition of Integrated Data Systems Inc. of Woodland Hills, Calif.
Lockheed also plans to use Online Resources' account opening software. Lockheed has 107,000 members, about 50,000 checking account customers, and 32,000 online banking customers.
MacDill Federal Credit Union of Tampa plans to use Online Resources' Internet bill payment software and Money HQ financial management service.
MacDill has 173,000 members and 46,000 online banking customers, including 4,000 bill-pay users that will be converted to Online Resources' platform.
Sollen Technologies Signs Texas Capital
Sollen Technologies LLC of Dallas said that Texas Capital Bank, also of Dallas, is using two of its Web-based products, Lender OnLine and Best Ex.
Lender OnLine allows loan searches, validations, loan-level adjusted pricing, and locking. Best Ex, a pricing and product development engine, maximizes the secondary placement of loan commitments with correspondent investors, allowing lenders to manage revenue and monthly volume expectations.
"By automating our system, we have seen greater accuracy and faster service, which enhances our customer relations," Clif Cassidy, an executive vice president of Texas Capital, said in a Sollen press release issued Monday.
The bank has $2.8 billion of assets and 30 mortgage loan offices nationwide, according to the release.
Md., Va. Banks Offer More via Fidelity
Two customers of Fidelity National Financial Inc. have begun to use additional Fidelity check processing services.
The Jacksonville, Fla., company said Tuesday that Provident Bankshares Corp. of Baltimore and James Monroe Bancorp Inc. of Arlington, Va., started using its image-enabled lockbox processing services in the third quarter for settling payments on behalf of corporate customers.
Provident and James Monroe also use Fidelity National for retail banking item processing.
Bill Howland, a vice president at Provident and its cash management product manager, said in Fidelity National's press release that Provident had been offering lockbox services, "but not in an efficient manner. We were using multiple processors in our attempt to find the sophistication we needed in terms of technology. It was unmanageable."
Provident and James Monroe are using Fidelity National's processing center in Sterling, Va., for item processing and lockbox processing.
Fidelity National also supports the image lockbox service at its check processing centers in St. Charles, Mo., and Woodbury, N.Y. It plans to add the capability to its sites in Chicago, Norwood, Mass., Albany, N.Y., and New Castle, Del., by yearend.
Fidelity has more than 50 check processing sites that are using image technology.
It plans to add the image lockbox processing service to more locations next year.
Westpac to Use Package from Carreker
Westpac Banking Corp. of Sydney has agreed to use software and consulting services from Carreker Corp. of Dallas to make its customers more profitable.
Carreker said Wednesday that Westpac had signed a multiyear licensing deal for its Customer Value Enhancement package of consulting and software, which helps evaluate customers' purchases and needs.
Westpac, Australia's oldest banking company, has already begun working with Carreker to use CVE and plans to integrate the software into its customer relationship management systems.
Carreker says banks using the package increase their sales and improve customer service; one reported a 160% increase in sales and a 64% lift in customer service ratings within a year of implementing CVE.
