John V. Rindlaub, CEO of Seattle-based Seafirst Bank, has built a model of customer service that parent company BankAmerica will use to fight Wamu in California. Page 5


International bank regulators were warned that year-2000 computer problems will cause a global recession unless extraordinary steps are taken now. Page 4


The Boatmen's executive whom NationsBank made president of its St. Louis bank has quit to run a community bank in town. Page 7


Eight years after nearly sinking under the weight of the commercial real estate crisis, BankBostonthis time is proceeding with caution. Page 8


The FDIC is advising the Midwest's fastest-growing community banks to boost loan-loss reserves or reduce their volume of construction and commercial real estate loans. Page 10

Connecticut bankers are pushing for a state law that would exempt financial services firms from paying taxes on mortgage interest income. Page 10


Financial services companies are increasingly using custom publications to strengthen ties with their customers. Page 11


Canadian banks are planning to expand the securitization of residential mortgages. Page 13


SMART CARDS: The federal government could turn out to be their best American friend. Page 15


First Union's chief executive was elected chairman of the Bankers Roundtable's technology division, the Banking Industry Technology Secretariat. Page 18


Banks pulled back broadly as investors booked gains from Monday's run-up on merger plans by Citicorp and Travelers Group. Back page

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