Bankers are confident that their plans to achieve technology objectives are sound and consistent across the organization, according to a recent Towers Perrin Survey.
But while 80% of bank managers and directors reported being satisfied or very satisfied with their plans, only 70% were sure those plans were well understood throughout the bank. Directors were more confident than managers that strategic plans were well understood.
Those results are interesting to contrast with an earlier survey conducted by American Banker, the Tower Group, and Andersen Consulting. In that study, 37% of responding wholesale banking executives said technology had no tangible impact on their business. More surprisingly, 52% of those respondents said their organization lacked a technology "vision," or a sense of what role technology should play in supporting wholesale business objectives.
And on the retail side, 60% of respondents said their technology investments had little or no impact on profitability.