Seeking a simultaneous boost in back-office productivity and customer service capabilities, Tri Counties Bank in Chico, Calif., has installed Fiserv Inc.'s Comprehensive Banking System.

For the past several years, the $500 million-asset Tri Counties' programming staff had been maintaining a customized software package in-house. "The situation with our old software got to the point where we couldn't keep up making the system adjustments to comply with new regulations," said Debra Howell, the loan production manager at Tri Counties. "We couldn't make enhancements. It was too time consuming and labor intensive."

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