One of the more enlightening things about addressing diverse groups of bankers is the opportunity to test certain ideas. You can obtain instantaneous feedback from folks' comments, body language and even facial gestures that let you know when an analogy or suggestion strikes a nerve.

Over the past year, few analogies that I've used have seemed to strike as many nerves with branch teams as the discussion about the differences between being a coach and being a player-coach. The "alleluia chorus" is often loud.

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