The perception gap between banks and their customers remains wide and deep. That much is clear from a recent American Bankers Association/Gallup Organization survey of consumer attitudes toward the industry.

At the ABA annual conference this fall in San Francisco, bankers wrestled with who or what was responsible. Some cited the media, others consumer advocacy groups, and still others the banking industry itself.

Limited Time Offer

Save $400 off your subscription. Special offer ends April 30, 2017.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.